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Cummins Inc. Learning Technology Support Specialist in Nashville, Tennessee

Learning Technology Support Specialist

Description

Assists in the support of Human Resources Information Systems including basic system configurations using company and application standards and established procedures. Provides support for moderately complex end user inquires and data management needs. Uses company-defined tools to track and resolve issues and document solutions; escalates as needed.

Supports system testing, documents test objectives, maintains test results documentation.

Assists with the development and maintenance of business process documentation, user instructional materials and other reference materials. Facilitates the distribution of materials through defined communication channels.

Assists with basic system configurations. Performs data mass updates.

Provides user system training assistance, maintains training documentation, may facilitate specified training modules.

Provides reporting assistance to end users.

Participates in improvement initiatives.

Supports the effective delivery of system and process optimization.

Acts as an informal resource for colleagues with less experience.

Qualifications

Education, Licenses, Certifications

University, or equivalent degree in Information Technology, Business or a related subject preferred.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Human Resource Information Systems Administration - Assesses and defines the design, configurations, testing, and support of Human Resources applications using defined standards to address business needs.

Human Resources Data Management - Acts on people data to ensure completeness, accuracy and compliance with company policy and legislative requirements.

Ensures accountability - Holding self and others accountable to meet commitments.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Test web-based training courses in the enterprise Learning Management System (LMS), document found issues, and communicate with content developers.

Troubleshoot course issues in current training by applying knowledge of browsers, players, and network configuration.

Train and support internal content developers on use of common content development platforms (e.g. Articulate 360, Adobe Captivate).

Maintain technical, accessibility, and quality requirements for learning content.

Assist in system and software testing/certification.

Compensation and Benefits

Salary commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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Job HUMAN RESOURCES

Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Cummins Business Services

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Sep 4, 2020, 8:56:14 AM

Unposting Date Ongoing

Req ID: 2000022D

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